FAQ

Answers to the most commonly asked questions:

How do I install my iPad into a FlipPad?

How do I change the volume?

How do I charge my iPad when in a FlipPad?

How do I switch my iPad off (when using a FlipPad)?

How does the handle work?

How do the Security screws work?

How drop resistant is the FlipPad?

We test using the guidelines from US Military Standard MIL-STD-810G 516.6 IV (Transit drop test) to a height of 800mm (3′).

What chemicals can I clean it with?

There is an ever increasing list of infection control sprays, wipes and solutions. We have tested a cross-section of the industry standard substances available:

  • 3000ppm Bleach for 1hr
  • 75% Sporocidal Active Chlorine for 1hr
  • 6% Hydrogen Peroxide for 1hr
  • Amonium Chloride + Biguanide for 1hr
  • 70% Ethanol for 1hr
  • Clinell Sporocidal Wipes
  • Clinell Universal Wipes

We are always interested to hear how our customers keep their FlipPads clean, please let us know your method.

Which iPads work with which FlipPads?

The FlipPad: Apple iPad Air 2 and 9.7-inch Pro.

The FlipPad Slimline: Apple iPad Air 2 and 9.7-inch Pro.

The FlipPad Secure: Apple iPad Air 1, Air 2, 9.7-inch Pro and iPad 2017.

The FlipPad Slimline + Secure: Apple iPad Air 1, Air 2, 9.7-inch Pro and iPad 2017.

How do I find out which iPad I have?

Simply enter your iPad’s model number (on the rear of your iPad) into the google search page.

Is the FlipPad water resistant?

Yes, to IP54 (water resistance – https://en.wikipedia.org/wiki/IP_Code).

Can I use my headphones with the FlipPad?

Using Apple’s 2.5mm Minijack/lightning converter, most headphones can be used with all FlipPads.

Can I use the Microphone?

Using Apple’s 2.5mm Minijack/lightning converter, most microphones can be used with all FlipPads.

Can the iPad speakers be heard through the case?

The Speaker’s clarity is slightly reduced as with any case, please test this or use external speakers through the lightning port.

Can FlipPads be tethered?

Yes, all FlipPads have an integrated stainless steel Kensington Lock Port that is compatible with all Kensington branded locks.

Does the FlipPad work with the 12.9-inch iPad?

Not at present, contact us for further details – sales@futurenova.com

Does the FlipPad work with the 10.5-inch iPad?

Not at present, contact us for further details – sales@futurenova.com

Does the FlipPad work with the iPad Mini?

Not at present, contact us for further details – sales@futurenova.com

Is the FlipPad FDA compliant ?

All external materials are FDA compliant.

Does the FlipPad fit into charging units?

The FlipPad Slimline and Slimline + Secure are built for charge cabinets and fit any shelf/slot larger than 0.8 inches (21mm) wide.

The FlipPad Standard and Secure also fit most charge cabinets as long as the shelving is adjustable to minimum 3 inches (74mm) wide.

How long will my delivery take?

Your delivery should take 3-5 working days.

Do the FlipPads have a warranty?

Yes, 12 months.

Can I track my shipment?

Yes, please contact us if required and we will provide tracking details for the specified courier.

How much does shipping cost?

$29.00USD within the continental United States, please contact us for shipping costs to other countries – sales@futurenova.com

Alternatively, shipping is automatically calculated during the buying process.

What happens if I am not happy with my purchase ?

Terms and conditions along with the refund policy can be found at www.futurenova.com/buy/

Can I request a trial of the FlipPad?

Yes, we can offer a 30 day trial, with the options to buy or return at the end, please contact us directly – sales@futurenova.com

Step 1 - Clean and re-install the iPad

Un-clip the FlipPad, remove the iPad fully and wipe the screen with a damp lint-free cloth (do not use any chemical cleaners). Make sure the underside of the FlipPad screen is also free from dirt or any liquid residue.

Re-install the iPad making sure that the orientation of the iPad is correct with it’s home button underneath the FlipPad screen home button. Make sure that that there are no foreign objects between the screens and that hands have been washed and dried prior to use.

Close your FlipPad making sure any security bolts are hand tight (0.35n-m) and re-test, if sensitivity is still a problem move on to step 2.

Step 2 - Make sure you are using the correct iPad

Not all iPad’s work with all FlipPads. Please check the FlipPad Range drop-down menu above to ensure you have the correct FlipPad for your iPad.

To check which iPad you have, simply enter your iPad’s model number found on the back of your iPad (i.e. A1474) into Google search (www.google.com) and it will confirm your iPad model (i.e. iPad Pro 9.7-inch).

If you have the wrong FlipPad, please get in touch – sales@futurenova.com and we will do our best to help.

If problems persist, please continue to step 3.

Step 3 - Ensure there is no damage to iPad

Please ensure your iPad is undamaged and has not been repaired by an unapproved 3rd party as non-apple components can lead to a reduction in screen sensitivity. Look for any cracks in the screen, chips or dents that could affect the unit. If problems are evident, please contact Apple.

For any other queries, please contact us directly – sales@futurenova.com