FAQ

Answers to the most commonly asked questions:

How do I install my iPad into a FlipPad?

How do I change the volume?

How do I charge my iPad when in a FlipPad?

How do I switch my iPad off (when using a FlipPad)?

How does the handle work?

How do the Security screws work?

How drop resistant is the FlipPad?

We test using the guidelines from US Military Standard MIL-STD-810G 516.6 IV (Transit drop test) to a height of 800mm (3′).

What chemicals can I clean it with?

There is an ever increasing list of infection control sprays, wipes and solutions. We have tested a cross-section of the industry standard substances available:

  • 3000ppm Bleach for 1hr
  • 75% Sporocidal Active Chlorine for 1hr
  • 6% Hydrogen Peroxide for 1hr
  • Amonium Chloride + Biguanide for 1hr
  • 70% Ethanol for 1hr
  • Clinell Sporocidal Wipes
  • Clinell Universal Wipes

We are always interested to hear how our customers keep their FlipPads clean, please let us know your method.

Which iPads work with which FlipPads?

The FlipPad: Apple iPad Air 2 and 9.7-inch Pro.

The FlipPad Slimline: Apple iPad Air 2 and 9.7-inch Pro.

The FlipPad Secure: Apple iPad Air 1, Air 2, 9.7-inch Pro and iPad 2017.

The FlipPad Slimline + Secure: Apple iPad Air 1, Air 2, 9.7-inch Pro and iPad 2017.

How do I find out which iPad I have?

Simply enter your iPad’s model number (on the rear of your iPad) into the google search page.

Is the FlipPad water resistant?

Yes, to IP54 (water resistance – https://en.wikipedia.org/wiki/IP_Code).

Can I use my headphones with the FlipPad?

Using Apple’s 2.5mm Minijack/lightning converter, most headphones can be used with all FlipPads.

Can I use the Microphone?

Using Apple’s 2.5mm Minijack/lightning converter, most microphones can be used with all FlipPads.

Can the iPad speakers be heard through the case?

The Speaker’s clarity is slightly reduced as with any case, please test this or use external speakers through the lightning port.

Can FlipPads be tethered?

Yes, all FlipPads have an integrated stainless steel Kensington Lock Port that is compatible with all Kensington branded locks.

Does the FlipPad work with the 12.9-inch iPad?

Not at present, contact us for further details – sales@futurenova.com

Does the FlipPad work with the 10.5-inch iPad?

Not at present, contact us for further details – sales@futurenova.com

Does the FlipPad work with the iPad Mini?

Not at present, contact us for further details – sales@futurenova.com

Is the FlipPad FDA compliant ?

All external materials are FDA compliant.

Does the FlipPad fit into charging units?

The FlipPad Slimline and Slimline + Secure are built for charge cabinets and fit any shelf/slot larger than 0.8 inches (21mm) wide.

The FlipPad Standard and Secure also fit most charge cabinets as long as the shelving is adjustable to minimum 3 inches (74mm) wide.

How long will my delivery take?

Your delivery should take 3-5 working days.

Do the FlipPads have a warranty?

Yes, 12 months.

Can I track my shipment?

Yes, please contact us if required and we will provide tracking details for the specified courier.

How much does shipping cost?

$29.00USD within the continental United States, please contact us for shipping costs to other countries – sales@futurenova.com

Alternatively, shipping is automatically calculated during the buying process.

What happens if I am not happy with my purchase ?

Terms and conditions along with the refund policy can be found at www.futurenova.com/buy/

Can I request a trial of the FlipPad?

Yes, we can offer a 30 day trial, with the options to buy or return at the end, please contact us directly – sales@futurenova.com

For any other queries, please contact us directly – sales@futurenova.com